> ## Documentation Index > Fetch the complete documentation index at: https://docs.portfobit.com/llms.txt > Use this file to discover all available pages before exploring further. # Submit a support problem > Authentication is optional. Anonymous submissions must provide `email`; authenticated requests need no business scope. ## OpenAPI ````yaml /openapi/portfobit-openapi.yaml post /support/problems openapi: 3.1.0 info: title: Portfobit Open API version: 0.1.0 description: > Public REST API for direct API clients, CI, scripts, service accounts, third-party agents, and developer integrations. Public REST requests use scoped Portfobit Open API keys. OAuth access tokens issued for the Portfobit MCP resource are not accepted by `/api/v1/*` endpoints. Portfobit is crypto-CEX-only. Financial values are decimal strings and timestamps are RFC 3339 UTC strings. The API never supports withdrawals, external-address transfers, cross-exchange transfers, or P2P transfers. servers: - url: https://api.portfobit.com/api/v1 security: - bearerAuth: [] tags: - name: Context - name: Accounts - name: Portfolios - name: Valuation - name: Activity - name: Trading - name: Market data - name: Support paths: /support/problems: post: tags: - Support summary: Submit a support problem description: >- Authentication is optional. Anonymous submissions must provide `email`; authenticated requests need no business scope. operationId: submitSupportProblem requestBody: $ref: '#/components/requestBodies/SupportProblemRequest' responses: '201': $ref: '#/components/responses/SupportProblemResponse' '400': $ref: '#/components/responses/InvalidSupportProblemResponse' '401': $ref: '#/components/responses/InvalidAuthenticationResponse' '413': $ref: '#/components/responses/SupportPayloadTooLargeResponse' '429': $ref: '#/components/responses/SupportRateLimitedResponse' default: $ref: '#/components/responses/ErrorResponse' security: [] components: requestBodies: SupportProblemRequest: required: true content: application/json: schema: type: object required: - problem properties: problem: type: string full_name: type: string email: type: string format: email description: Required for anonymous requests. phone_number: type: string additionalProperties: false responses: SupportProblemResponse: description: Support-problem acceptance response. content: application/json: schema: $ref: '#/components/schemas/SupportProblemResponseSchema' InvalidSupportProblemResponse: description: >- The support-problem payload is invalid or an anonymous request omitted email. content: application/json: schema: $ref: '#/components/schemas/InvalidSupportProblemResponseSchema' InvalidAuthenticationResponse: description: The supplied optional authentication credential is invalid. content: application/json: schema: $ref: '#/components/schemas/InvalidAuthenticationResponseSchema' SupportPayloadTooLargeResponse: description: The support-problem payload exceeds the permitted size. content: application/json: schema: $ref: '#/components/schemas/SupportPayloadTooLargeResponseSchema' SupportRateLimitedResponse: description: Support-problem submission is temporarily rate limited. headers: Retry-After: schema: type: integer description: Seconds until another request may be attempted. content: application/json: schema: $ref: '#/components/schemas/SupportRateLimitedResponseSchema' ErrorResponse: description: Error response content: application/json: schema: $ref: '#/components/schemas/ErrorEnvelope' schemas: SupportProblemResponseSchema: type: object required: - data - meta properties: data: type: object required: - id - status - submitted_as - user_id - email - created_at - expected_response properties: id: type: string status: type: string submitted_as: type: string user_id: type: - string - 'null' email: type: string created_at: type: string format: date-time expected_response: type: string meta: type: object required: - request_id - generated_at properties: request_id: type: string generated_at: type: string format: date-time example: data: id: prb_01J2K9SUPP status: received submitted_as: anonymous user_id: null email: alice@example.com created_at: '2026-08-07T08:00:00Z' expected_response: Portfobit_support_will_follow_up_if_more_information_is_needed meta: request_id: req_01J2K8B7QW generated_at: '2026-08-07T08:00:01Z' InvalidSupportProblemResponseSchema: type: object required: - error - meta properties: error: type: object required: - code - message - details properties: code: type: string enum: - email_required_for_anonymous_problem - invalid_problem_payload message: type: string details: type: object required: [] properties: {} meta: type: object required: - request_id - generated_at properties: request_id: type: string generated_at: type: string format: date-time example: error: code: email_required_for_anonymous_problem message: Email is required for an anonymous support request. details: {} meta: request_id: req_01J2K8B7QW generated_at: '2026-08-08T08:00:00Z' InvalidAuthenticationResponseSchema: type: object required: - error - meta properties: error: type: object required: - code - message - details properties: code: type: string message: type: string details: type: object required: [] properties: {} meta: type: object required: - request_id - generated_at properties: request_id: type: string generated_at: type: string format: date-time example: error: code: invalid_authentication message: The supplied authentication credential is invalid. details: {} meta: request_id: req_01J2K8B7QW generated_at: '2026-08-08T08:00:00Z' SupportPayloadTooLargeResponseSchema: type: object required: - error - meta properties: error: type: object required: - code - message - details properties: code: type: string message: type: string details: type: object required: [] properties: {} meta: type: object required: - request_id - generated_at properties: request_id: type: string generated_at: type: string format: date-time example: error: code: problem_payload_too_large message: The support problem is too large. details: {} meta: request_id: req_01J2K8B7QW generated_at: '2026-08-08T08:00:00Z' SupportRateLimitedResponseSchema: type: object required: - error - meta properties: error: type: object required: - code - message - details properties: code: type: string message: type: string details: type: object required: [] properties: {} meta: type: object required: - request_id - generated_at properties: request_id: type: string generated_at: type: string format: date-time example: error: code: problem_rate_limited message: Support submissions are temporarily rate limited. details: {} meta: request_id: req_01J2K8B7QW generated_at: '2026-08-08T08:00:00Z' ErrorEnvelope: type: object required: - error - meta properties: error: $ref: '#/components/schemas/Error' meta: $ref: '#/components/schemas/Meta' Error: type: object required: - code - message properties: code: type: string message: type: string details: type: object additionalProperties: true Meta: type: object required: - request_id - generated_at properties: request_id: type: string generated_at: type: string format: date-time securitySchemes: bearerAuth: type: http scheme: bearer bearerFormat: Portfobit Open API key ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.